Shipping policy

At SOLEPLIER, we work hard to make sure your order arrives quickly, safely, and exactly as expected. Below is our official Shipping Policy for all online orders placed through our Shop App and SOLEPLIER.com.

📍 Processing Time

  • All orders are processed within 1–2 business days.

  • During high-traffic periods (restocks, drops, holidays), processing may take an additional 1–3 business days.

  • Every pair of sneakers is professionally cleaned, sanitized, and authenticated before shipping.

🚚 Shipping Options & Delivery Times

We offer several USPS and UPS shipping methods at checkout. Delivery times begin after your order has been processed.

  • Standard Shipping: 3–5 business days

Delivery times are estimates provided by the carrier.

💵 Shipping Rates

  • Shipping costs are automatically calculated at checkout based on your location, chosen shipping method, and item weight.

  • Free shipping promotions (if available) will be clearly displayed.

📦 Order Tracking

  • Once your order ships, you’ll receive an email or text with a tracking number.

  • You can track your order directly in the Shop App or through the carrier’s website.

🔁 Lost, Stolen, or Damaged Packages

SOLEPLIER is not responsible for:

  • Packages marked as “delivered” but not received

  • Packages lost due to incorrect shipping addresses

  • Damage caused by the carrier

If this happens, please contact the carrier directly to open a claim. We’ll assist however we can to help you locate your package.

🏠 Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.
If your order has not shipped yet, contact us ASAP at support@soleplier.com to update the address.

🌍 International Shipping

Yes, we ship worldwide!

🔙 Returns & Exchanges

We do not accept returns or exchanges on sneakers, apparel, or accessories unless the wrong item was shipped. All sales are final.