FAQ

Where are you located?

We are located at Southlake Town Square in Southlake, Texas

116 State Street Southlake, TX 76092

What is your return policy?

As a consignment shop our job is to make sure all our consignors are being paid as soon as there items are sold, due to this all sales are final - no refunds or exchanges.

How long will it take for my order to arrive?

Most orders are prepared for shipping within one (1) to two (2) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. 

Do you ship worldwide?

We can ship to virtually any address in the world. Note that there are restrictions on some products,

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If an item says “used” is it the same as in the picture?

No, used items are priced according to their condition, if you would like to request pictures send us an email at contact@soleplier.com including the Name, Size and Price of the item.

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Are all the items you sell authentic?

SOLEPLIER sells only 100% authentic products. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

Does SOLEPLIER buy shoes outright?

We do “buy-outs” for a reasonable negotiated price.